---
title: I am having an issue at the checkout
description: For technical website issues, clear your browser cache first - instructions available for Chrome, Safari, Edge, and Firefox.
---

[Back to home](https://help.skyncap.com/)

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    - [ Placing an Order ](https://help.skyncap.com/️-online-orders#placing-an-order)
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    - [ Tracking Your Order ](https://help.skyncap.com/️-online-orders#tracking-your-order)
    - [ Order Issues ](https://help.skyncap.com/️-online-orders#order-issues)
    - [ Your Account ](https://help.skyncap.com/️-online-orders#your-account)
    - [ Exchange & Returns ](https://help.skyncap.com/️-online-orders#exchange-returns)

# I am having an issue at the checkout

## For technical website issues, clear your browser cache first - instructions available for Chrome, Safari, Edge, and Firefox.

For any technical issues you're experiencing on our website, we recommend clearing your browser cache and cookies as a first troubleshooting step. This often resolves common issues like pages not loading properly, checkout problems, or display errors.

Instructions for each browser are here: **[Chrome](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop)**,** [Safari](https://support.apple.com/en-us/105082)**,** [Edge](https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2)**,** [Firefox](https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies)**