---
title: I'm having a technical issue with my order or account
description: Clear browser cache and cookies first, then retry - contact us if technical issues continue after these steps.
---

[Back to home](https://help.skyncap.com/)

- [ 🗒️ Product Support and Information
  
  
  
  ](https://help.skyncap.com/️-product-support-and-information) 
    - [ SkynCap™ ](https://help.skyncap.com/️-product-support-and-information#skyncap)
- [ 🛍️ Online Orders
  
  
  
  ](https://help.skyncap.com/️-online-orders) 
    - [ Placing an Order ](https://help.skyncap.com/️-online-orders#placing-an-order)
    - [ Shipping & Delivery ](https://help.skyncap.com/️-online-orders#shipping-delivery)
    - [ Tracking Your Order ](https://help.skyncap.com/️-online-orders#tracking-your-order)
    - [ Order Issues ](https://help.skyncap.com/️-online-orders#order-issues)
    - [ Your Account ](https://help.skyncap.com/️-online-orders#your-account)
    - [ Exchange & Returns ](https://help.skyncap.com/️-online-orders#exchange-returns)

# I'm having a technical issue with my order or account

## Clear browser cache and cookies first, then retry - contact us if technical issues continue after these steps.

If you're experiencing technical difficulties with your order or account, we recommend starting by clearing your browser's cache and cookies, then attempting the process again. This simple step often resolves most common technical issues you may encounter.

Instructions for each browser are here: **[Chrome](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop)**, **[Safari](https://support.apple.com/en-us/105082)**, **[Edge](https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2)**, [**Firefox**](https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies)

After completing these steps, please try accessing your account or placing your order again. If the technical issues persist despite clearing your cache and cookies, please don't hesitate to [contact us](https://www.skyncap.com/pages/contact-us) so we can provide further assistance and help resolve the problem.