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Help Center
🛍️ Online Orders
🛍️ Online Orders
Support and information for placing an online order, shipping/tracking or returning an item.
Placing an Order
Can I cancel an order?
Shipping & Delivery
How long will it take to receive my order?
Tracking Your Order
How do I track my order?
My order is over the expected delivery timeframe
Order Issues
I received a damaged or wrong item
My item is lost or stolen
I have a problem with an item in my order
Is it possible to change or cancel an order?
I have a problem with my delivery
I am having an issue at the checkout
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Your Account
How do I log in or out of my account? Use the person icon to log in with email/password or log out - forgot password and manage subscription options available.
I'm having a technical issue with my order or account
Exchange & Returns
What is SkynCap's return policy?
What is your return policy?
Can I exchange an item?
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