---
title: My item is lost or stolen
description: Has your item been lost or stolen in the mail? Please contact the shipping carrier for further details.
---

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# My item is lost or stolen

## Has your item been lost or stolen in the mail? Please contact the shipping carrier for further details.

 We are not responsible for lost or stolen SkynCap products once they are in the possession of the shipping carrier. If your package is lost or stolen, please contact the nearest shipping carrier to resolve any shipment issues. If you are able to provide a shipping carrier claim number and detailed information, we may be able to assist you further.