Help Center

Back to home

Help Center

🛍️ Online Orders

🛍️ Online Orders

Support and information for placing an online order, shipping/tracking or returning an item.

Placing an Order

Can I cancel an order?

Shipping & Delivery

How long will it take to receive my order?

Tracking Your Order

How do I track my order?

My order is over the expected delivery timeframe

Order Issues

I received a damaged or wrong item

My item is lost or stolen

I have a problem with an item in my order

Is it possible to change or cancel an order?

I have a problem with my delivery

I am having an issue at the checkout

See more

Your Account

How do I log in or out of my account? Use the person icon to log in with email/password or log out - forgot password and manage subscription options available.

I'm having a technical issue with my order or account

Exchange & Returns

What is SkynCap's return policy?

What is your return policy?

Can I exchange an item?